Customer Success Lead

Location: Remote
Type: Full-Time

Compensation: Competitive salary + performance-based bonus + equity

About Dynascale

Dynascale is a leading cloud solutions provider specializing in private and hybrid cloud, managed Kubernetes, customized managed services, bare metal, colocation, and disaster recovery as a service. With over 30 years of experience, we help IT organizations accelerate digital transformation through seamless onboarding, tailored security, and transparent, fixed-cost services.

About the Role

We’re looking for a Customer Success Lead who will take full ownership of the post-sales customer journey. You’ll be responsible for customer onboarding, adoption, expansion, renewals, and advocacy, while also building out the customer success processes, infrastructure, and reporting that will support our future growth.

You’ll work closely with Sales, Product, and Engineering to ensure a consistent, value-driven experience for our customers. This is an individual contributor role — there will be no direct team management initially, but you will have significant ownership of customer success strategy and execution.

Key Responsibilities

• Manage the full customer lifecycle: onboarding, adoption, renewals, expansion, and overall account health
• Identify, drive, and close upsell and expansion opportunities
• Develop and implement customer success playbooks, account plans, and customer health monitoring
• Serve as the primary point of contact and trusted advisor for assigned customers
• Act as the voice of the customer internally, working cross-functionally with Sales, Product, and Engineering
• Build internal CS processes and best practices from the ground up
• Create and track key customer success metrics (NRR, retention, CSAT, product adoption)
• Lead strategic initiatives to optimize the customer experience and drive greater account value
• Other duties as assigned

What We’re Looking For

• 5–10+ years of experience in Customer Success, Account Management, or a client-facing role in B2B tech for mid-size to enterprise clients
• Proven ability to drive upsell and expansion within existing accounts
• Strong communication skills, with experience supporting mid-market or enterprise clients
• Hands-on builder who enjoys creating processes, documentation, and playbooks from scratch
• Experience with cloud, SaaS, infrastructure, or managed services is a plus
• Highly self-motivated, proactive, and adaptable in a dynamic, early-stage environment
• Experience with CRM and CS platforms like Salesforce, HubSpot, or Gainsight
• Comfortable working independently without direct reports, but excited to scale processes

Why Join Dynascale

• Build and define the Customer Success function at a rapidly growing cloud services company
• Work directly with executive leadership and cross-functional teams
• Influence company-wide customer experience strategies from an early stage
• Competitive salary, performance incentives, and equity opportunities
• Fast-moving, collaborative team with clear growth paths for future expansion